“My basement is leaking and I need someone to come out right away and fix my gutters.” We occasionally get phone calls that start with these words. The following is a list of questions we will ask you to determine if your gutters are the problem or if it may be something else:
- Are your gutters clean or do you have a waterfall coming from your gutters when it rains?
- Are you sure the downspouts are not clogged and water is flowing from them during heavy rainfall?
- Do all the downspouts have at least 3’ extensions?
- Are the gutters leaking?
- Are the gutters free of standing water/correctly pitched?
If you can answer yes to all these questions, you don’t have a gutter problem. You will need to contact a company that specializes in basement leaks. However, once your basement is dry again, the staff at Alloy Gutter Company wants to help you keep your gutter system operating properly. Make sure to call Alloy for any gutter cleaning or repair work you may need in the future.
We occasionally get a phone call that starts with the caller describing an unusual situation. They want to make us aware of a specific problem area. Because it’s important for us to have a clear understanding of what you are describing, it’s very helpful if you can send us a photo. Just email it to us at firstname.lastname@example.org.
The office staff at Alloy Gutter Company is constantly monitoring our email account so that we can update information that is needed for jobs and quotes. Our experienced staff will take a look at the photo and get back to you promptly. In most cases, the unusual situation turns out to be something we have dealt with many times.
After over thirty five years in business, Alloy Gutter Company has the experience to troubleshoot any special needs. Give us a call, send us your pictures and we will make your gutter troubles a thing of the past!