Once upon a time there was a customer; we’ll call her Mrs. Smith. She hired a contractor to install seamless gutters and downspouts on her house. Mrs. Smith was very particular about everything. She carefully picked her colors, discussed every last detail with the crew, and sat in her lawn chair with her precious little toy poodle Taffy to oversee their workmanship.
The job progressed smoothly while Mrs. Smith and Taffy barked out requests and orders as they saw necessary. As the men were finishing, Mrs. Smith had to go inside to take a phone call, leaving Taffy to supervise. The crew members went around the back of the house to start the clean-up process, making sure to leave the job site spotless. Taffy remained in the front of the house curiously poking around the men’s tool belts. She found a tube of gutter sealant, pulled it out of the tool pouch, and proceeded to roll around in fresh caulk.
Mrs. Smith exited the house at the exact same time that the workers came around to see the site. To the shock and horror of everyone involved, Taffy was covered in the very difficult to remove sealant. Mrs. Smith went CRAZY!!! She was absolutely furious, crying that her poor baby would never be the same.
Long story short, we here at Alloy Gutter paid for the puppy spa so that Taffy could get a proper clean-up and haircut. Mrs. Smith was satisfied with our willingness to do so, and in the end was quite pleased with our work to boot.
The point is, we all make mistakes. The important thing is that we take responsibility for our mistakes and satisfy our customers to the very best of our ability. We’ve been striving to do what’s right for 35 years now. Play your cards right and give us a shot; you might get a free cat pedicure out of the deal.